Refund policy

Refund & Return Policy

Every BRWNBUTTER cookie is baked fresh to order in small batches, so we handle refunds a little differently than a typical retail shop.

Cancellations
Because baking begins shortly after your order is placed, orders cannot be cancelled once production has started. If you've made a mistake, contact us as soon as possible at hello@brwnbuttercookies.com and we'll always do our best to help where we can.

Something wrong with your order?
We want every order to arrive perfect. If your cookies arrive damaged, incorrect, or with missing items, email us at hello@brwnbuttercookies.com within 24 hours of delivery with your order number and a photo. We'll make it right with a refund, replacement, or store credit.

Perishable goods
As a food product, our cookies cannot be returned or exchanged once delivered. This does not affect your rights regarding items that arrive damaged or not as described.

Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Timing for the funds to appear depends on your bank or card issuer.

Questions? Reach us anytime at hello@brwnbuttercookies.com.